Question 1

I don't have PayPal, can I purchase tickets using a credit card?

Accepted Answer

Yes, of course! During checkout, select "Debit or Credit Card" and not "PayPal" to purchase tickets with a credit card

Question 2

Additional Fees

Accepted Answer

No additional fees will be added to the ticket price displayed on the website at the time of registration

Question 3

Cancellation & Ticket Transfer

Accepted Answer

• Full refunds are available for cancellations till November 28, 2025
 • If you register and are unable to attend, you can transfer your registration to a colleague up until 24 hours prior to the event. Please email tcc@congressgeeks.com  to arrange your transfer.

Question 4

Do I need to know anything else about registration?

Accepted Answer

• We do not apply promotional/partner codes retroactively. 
 • TCC reserves the right to change or cancel incorrect registrations.

Question 5

What if I have dietary restrictions?

Accepted Answer

During registration, you’ll have the opportunity to indicate special dietary restrictions.  
Forgot to indicate this information? Email the conference team at tcc@congressgeeks.com

Question 6

Is there a dress code for the event?

Accepted Answer

We recommend a dress code of Business Casual or Smart Casual.

Question 7

Will I be able to store my luggage at the venue?

Accepted Answer

Yes. On the main floor of the event, there is a dedicated cloakroom.

Question 8

Are there discounted room rates available at the hotel where the conference is taking place?

Accepted Answer

Yes, absolutely! Please see the details here: https://www.thecustomerconference.co.uk/bookyourstay (https://www.thecustomerconference.co.uk/bookyourstay)

FREQUENTLY ASKED QUESTIONS

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