MARCH 2024 | TEL AVIV
MARCH 2024 | TEL AVIV
MARCH 2024 | TEL AVIV
MARCH 2024 | TEL AVIV
MARCH 2024 | TEL AVIV
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THE PREMIER GATHERING FOR CUSTOMER SUCCESS IN TECH
The Customer Conference is the leading international Independent Customer Success Event for tech companies that brings together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
WHY TO ATTEND
The Customer Conference EUROPE 2026 will explore how AI is transforming SaaS and Customer Success, reshaping leadership roles and team's future capabilities. A key focus will be showing how Customer Success can drive revenue and efficiency, and deliver personalized experiences, leading with human touch without losing trust.
At TCC EUROPE 2026, we’ll examine how CS can evolve into a predictive, revenue-generating function, balancing leadership’s demand for proven results with a longer-term view on customers’ expectations. Attendees will gain practical strategies to leverage AI responsibly, while not losing sight of business goals, and promoting to customers.
Tailored for CCOs, CS leaders, and their teams, TCC EUROPE 2026 will feature four parallel tracks. Join us in one of the world’s most vibrant cities for a full day of learning, collaboration, and networking with the UK & European Customer Success community!
SPEAKERS
Advait
Sarkar
Researcher at Microsoft
Lecturer at University of Cambridge & UCL
Adrian
Beck
Global Vice President, Customer Success, Renewals & Services
Wiz
Bob
London
Founder
BobLondon.co
Manisha
Athukorala
SVP - Customer Experience and Delivery at Mews
Matt
Myszkowski
Leader, Customer Success Management, EMEA
Nerdio
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Brittany
Casey
Vice President, Customer Success
DISCO
Chris
Rauch
Chief Customer Officer
Supermetrics
Sudeep
Venkatesh
SVP of Customer Success & Adoption at KnowBe4
Guy
Galon
CCO
Obrela
Margaret
Phelan
Global VP Customer Experience Duel Holdings Limited
Danny
Stacy
Independent Leadership Advisor
dannystacy.com
Andrea
Spillmann-Gajek
Founder
Success Accelerators
Stephanie
Kanyepi
VP, Professional Services
Yext
Asaf
Klein
CS - RevOps Director
HiBob
Adam
Speck
Director, RevOps
Celonis
Brendan
O'Connor
Senior Director of Global Premier Support at Cloudera
Eric
Schreiner
Board Advisor
Eric Schreiner Consulting
Ex Spryker & SAP
Kellie
Lucas
Founding Partner at Let’s Flow
Host at Inspiring Future Leaders podcast
Phil
Drouet
Head of Customer Success
ControlPlane
Andy
Barton
Founder & CEO
SaaS Impacts
Kristi
Faltorusso
CEO & Founder
Kristi Faltorusso
David
Jackson
CEO
TheCustomer.Co
Bob
Burke
Head of International
Customer Success
Zoom
Sandy
Yu
VP of Customer Growth
Revenue Retention Advisors LLC
Alex
Farmer
Chief Commercial Officer
Nezasa
Rob
Redman
Customer Success Leader, EMEA Telus Health
Erica
Kuhl
EVP & GM, Community, Education & PX at Adoption at Gainsight
Natasha
Evans
VP, Customer Growth
Hook
Mike
Dover
VP Customer Success
Certinia
Diana
Tripac
Senior Program Manager, Scaled Community at Intercom
William
Spice
VP of Product Management
Certinia
Marija
Skobe-Pilley
Founder
Women in Customer Success
Sam
Killip
VP of Customer Success
Attest
Anika
Zubair
CEO
The Customer Success Pro
Dale
Roberts
Customer Success Leader, Mediator, Coach
Jam Jam Advisory
Kate
Forgione
Director of CS at Phrase
Founder of Customer Success Network
Steven
Lewandowski
Co-Founder and Co-CEO
addressable value
Julian
Lindhorst
Strategic CSM
Gainsight
Nick
Hills
Head of Support
Birdie
Chris
Singh
SVP - Customer Success
Salesforce
Meagan
Nickell
Area Vice President, Customer Success at Multiverse
David
Karp
Chief Customer Officer
DISQO
Bethany
Ayers
CEO
Metomic
Ejieme
Eromosele
VP, Customer Growth
Quiq
Vio
Yziquel
CCO
Fyxer AI
Hauke
Rahm
VP Customer Success
commercetools
Simon
Farthing
VP Customer Success
Bloomreach
Gijs
Verrycken
VP Digital Solutions
RS Group
Alkim
Mete
Global Cloud & AI Platform Leader, Customer Success
Microsoft
Liza
Champion
Head of Customer Success
15below
Denise
Denson-Hanson
VP, Customer Experience & Enablement at SailPoint
Tamara
Kempf
Regional Director, EMEA Customer Success at Cisco
Stijn
Smet
Head of Customer Success
Whale
Liam
Smees
Head of Product Value
Workday
Heather
Thornton
Customer Success & Commercial Operations Leader
Paris
Haig
Head of Account Management
Xelix
Charles
Flond
Senior Director, Customer Success - EMEA & LATAM at Wiz
Gareth
Rees
Senior Operational Service Delivery Manager at Genesys Ltd
EVENT STAGES
STAGE 1
DRIVING GROWTH &
EFFICIENCY WITH CS
Discover how CS is redefining growth strategies, and optimizing team structures and incentives for sustainable revenue while navigating the dynamic of the roles, and evolving future CS capabilities
STAGE 2
PROCESSES & OPERATIONAL EXCELLENCE
This track explores CS processes optimization, AI-powered automation, smart tech stack design, and digital-first strategies that scale Customer Success, boost customer enablement, and drive operational excellence
STAGE 3
CS HANDS-ON
This track focuses on real-world, hands-on execution through workshops that deliver actionable strategies with real impact.
STAGE 4
CUSTOMER SUPPORT & CX
Discover how to create seamless, proactive, and scalable CX and support strategies linked to financial outcomes. From AI-driven self-service to hyper-personalization and automation, learn how to optimize your support structure while maintaining a human touch
REGISTER TODAY!
REGULAR REGISTRATION
485 GBP
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Access to all the sessions Day 2 (Jan 29)
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Breakfast, lunch and breaks
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Access to networking areas
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Event materials: presentations and video recordings
BUNDLE
REGISTRATION
670 GBP
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Access to all the sessions on Days 1 and 2 (Jan 28-29)
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Breakfast, lunch and breaks on both days
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Access to all networking areas
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Conference materials from both days: Day 1 – presentations; Day 2 – presentations and video recordings
GROUP 3+ REGISTRATION
440 GBP
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Access to all the sessions Day 2 (Jan 29)
-
Breakfast, lunch and breaks
-
Access to networking areas
-
Event materials: presentations and video recordings
VENDOR REGISTRATION
2000 GBP
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Access to all the sessions on Day 2 (Jan 29)
-
Breakfast, lunch and breaks
-
Access to networking areas
-
Event materials: presentations and video recordings
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Vendor Badge
BUY 7
GET 1 FREE
3080 GBP
-
Access to all the sessions Day 2 (Jan 29)
-
Breakfast, lunch and breaks
-
Access to networking areas
-
Event materials: presentations and video recordings
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