Customer Success conference | The Customer Conference - London, UK

JANUARY 30, 2025 | LONDON, UK

LEONARDO LONDON TOWER BRIDGE HOTEL

MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITY
AND BUILD TOGETHER THE FUTURE OF CS!

The Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.

WHO ATTENDS TCC?

Listed below are some companies that attended TCC

To play, press and hold the enter key. To stop, release the enter key.

TCC EUROPE 2025 CONTENT

The conference will focus on the need to rethink the Unit Economics of SaaS organizations and how they are now transforming their post-sales

Operating Models.

Attendees will be exposed to solutions in the changed world of SaaS through engaging panels, deep dives, and customer engagement workshops that cover the entire customer lifecycle. This year we are including a Professional Services and Customer Support track to complete the full customer journey.

WHY YOU SHOULD ATTEND?

The event is tailored for CCOs, CS Leaders, and their teams. Featuring four parallel tracks, TCC EUROPE will be even bigger and better in 2025!

An action-packed day of training, experience sharing and networking in one of the world's greatest cities will provide you with the opportunity to network with the

UK & European CS community!

Speakers

FIRST CONFIRMED SPEAKERS

Cinthia

Silva

Customer Success Leader

Ex-Nasdaq

Peter

Lyon

Chief Customer Officer, Wigmore IT

Co-founder of Customer Success Network

Oded

Leiba

Chief Customer Officer

Dynamic Yield by Mastercard

Phil

Davitt

SVP Global Professional Services

Eptura

Alex

Farmer

Chief Revenue Officer

Nezasa

Violaine

Yziquel

Global VP Customer Success Staffbase

Kelley

Turner

SVP, Global Customer Success Vitally.io

Andrea

Spillmann-Gajek

CEO

Success Accelerators

Lydia

Walpole

Senior Director, Enterprise Success EMEA at Bentley Systems

James

Woolman

Group Manager of EMEA Support Atlassian

Annie

Stefano

Head of Education & Enablement

Growth Molecules

David

Jackson

CEO

TheCustomer.Co

Adi

Janowitz

CCO

HiBob

Lindsay

Keim

VP of Customer Success International at MongoDB

Arvind Ramachandran

Regional Vice President, Customer Success at Neo4j

Jan

Young

Founder

StepUpXchange

Atanu

Roy

SVP Customer Success

Cyferd Inc

Anika

Zubair

Head of Customer Success

Griffin

Elodie

O'Rourke

Global Customer Success Director

Financial Times

Dani

Schuchman

Group Manager, Escalation Management at Atlassian

Luke

Bartram

Director of Customer Success Recruitment at ABR Talent

Nick

Mehta

CEO

Gainsight

Pat

Phelan

MD UKI & Chief Customer Officer

GoCardless

Naveen

Mehta

SVP

Sutherland Global Services

Emilia Maria Danzica

Managing Partner and Founder

Growth Molecules™, LLC

Neelu

Shaikh

Founder & CEO

HumanFirstAICX

Becky

Dutta

VP Customer Success & Revenue Operations at Spendesk

Marija

Skobe-Pilley

Director at Fractional SaaS

Founder of Women in Customer Success

Duncan

Cousins

Vice President, Customer Experience ControlUp

Morika

Georgieva

Global Director, Customer Success Permutive

Ben

Watkins

Executive Recruiter, EMEA

Intrinsic Executive Search

EVENT STAGES

STAGE 1

LEADERSHIP

IN CS

The changing Unit Economics of SaaS, Measuring Customer Results, AI & Human Intelligence, Leadership Capability

STAGE 2

PEOPLE, PROCESS &

OPERATIONAL TRANSFORMATION

Customer Engagement Strategies, Capturing Customer Results, Scalable Efficiency, Data Insights, Operational Transformation

STAGE 3

CUSTOMER SUCCESS

HANDS-ON

Developing your Customer Engagement Skills, Identifying Expansion Opportunities, Understanding your Customers' business and objectives

STAGE 4

PROFESSIONAL SERVICES &

CUSTOMER SUPPORT

Building AI Strategies, Proactive Strategies with Product, Leveraging Professional Services for Revenue Growth, Self-Service Optimization, Knowledge Base Management